Q: How do I place an order?
A:
Add Items to Cart: Browse products, select options (size, color, quantity), and click "Add to Cart."
Review Cart: Click the cart icon to verify items, quantities, and total. Adjust quantities or remove items as needed.
Proceed to Checkout: Choose "Checkout" to enter shipping/billing details. Apply discount codes in the designated field.
Select Payment: Choose from credit card, PayPal, or Apple Pay. Confirm details and submit.
Confirmation: Receive an email with your order number and details.
Q: Can I change my order after submission?
A:
Within 24 Hours: Email support@accemedia.com with your order number and requested changes (e.g., size, address).
After 24 Hours: Changes depend on processing status. Contact us immediately; we’ll do our best to assist.
Already Shipped: Unfortunately, the order cannot be modified after delivery. Please refer to the return policy.
Q: What if my order arrives damaged or incorrect?
A:
Contact Us: Email support@accemedia.com within 7 days of delivery. Include your order number, photos of the issue, and description.
Resolution: We’ll reship the correct item at no cost. You may keep the incorrect item as a gesture of goodwill.
Q: How do I track my order?
A:
Shipping Confirmation: Receive an email with a tracking number once your order ships.
Track Online: Use the carrier’s website (e.g., FedEx, USPS) or our "Order Status" page with your tracking number.
Payment & Security
Q: What payment methods are accepted?
A: Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. We do not accept checks or money orders.
Q: Is my payment information secure?
A:
Encryption: All transactions use AES-256 encryption and SSL technology.
No Storage: We do not store full credit card details. Payments are processed via Shopify Payments, a PCI-compliant provider.
Q: How do I use a discount code?
A:
Enter the code in the "Discount" field during checkout.
Click "Apply" to see savings reflected in your order total.
Expired Codes: Contact support for assistance if a valid code isn’t working.
Shipping & Returns
Q: What’s your return policy?
A:
Eligibility: Unused, undamaged items with tags attached may be returned within 30 days of delivery.
Process:
Email support@accemedia.com with your order number and reason for return.
Receive a return label (if applicable) and ship items back.
Refund issued within 5–7 business days of inspection.
Q: Can I cancel an order?
A:
Within 24 Hours: Email support@accemedia.com with your order number.
After 24 Hours: If processing or shipped, cancellation is not possible. Follow the return policy.
General Inquiries
Q: Which browsers are supported?
A: Google Chrome (latest), Safari (14+), Firefox (latest), and Microsoft Edge. For optimal performance, clear cache and cookies periodically.
Q: How do I contact customer support?
A:
Email: support@accemedia.com (24/7 response).
Live Chat: Available on-site during business hours (Pacific Time).
Q: Is my personal information safe?
A:
Privacy Policy: We comply with GDPR and CCPA. Your data is used only for order processing and communications.
No Sharing: We do not sell or rent your data to third parties without explicit consent.
Q: What if an item is out of stock?
A:
Backorders: If available, you’ll see an option to pre-order.
Restock Alerts: Sign up for notifications to receive an email when the item is back in stock.
Q: How do I update my account information?
A:
Log in to your account.
Go to "Profile Settings" to edit your name, email, or password.
Update payment methods or shipping addresses under "Account Details."
Q: Are there taxes on my order?
A: Sales tax is applied based on your shipping address and local laws. Tax amounts are displayed at checkout.